Returns

Returns Policy

This website jazon.co.uk offers a 14 Day Money Back Guarantee with no questions asked when you buy an original painting online through jazon.co.uk. However if you buy a print from the print gallery section of jazon.co.uk the return process is handled by pixels.com. Please use the contact form to start this easy process.

The buyer is liable for the cost of the return shipping to the artist. Please use the contact form if you have any questions.


Returns

If you are not completely satisfied with your art work then please return the work within 14 days of receiving it.

1. The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to use a signed for delivery service. It can take up to 7 days for the item to reach its destination.

2. We will not accept returns for items that have been damaged post delivery. If this is the case, the item will be returned to the customer at the customer’s expense.

3. You must return the goods within 14 days of your receipt of the art work with both art work, Certificate of Authenticity COA and all packaging in their original condition, securely wrapped, including our delivery slip and at your risk and cost.

4. After our artist has received the art work, we will credit your credit or debit card with the full purchase price of the goods returned. If paying by paypal then the original email address linked to the paypal account will be refunded. 


Returns Process

Please use the contact form  and we will send you a returns form containing the return address. Please print this email and include it with the art work when returning the work. We advise you to use a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.

We will refund your purchase when we have received and checked the item. 


How Can I Cancel My Order

If you would like to cancel your order, please use the contact form as soon as possible to notify us that you wish to cancel. If the order has already been processed, you will have to follow the standard return process described above.